FREQUENTLY ASKED QUESTIONS
ORDER ON INVITADISIMA
Unfortunatly for the moment we don't offer this service, but if you have doubts about the proceedings or the the size and colors of the products, please feel free to contact us at [email protected] and we will try to contact you back as soon as possible.
Credit & Debit card or paypal
Aceptamos pagos a través de tarjetas de débito o crédito y a través de PayPal.
Payment in several instances
Throush the payment platform SeQura you can fragment your payment through 3, 6, 12 months. Without interests and , TIN0% or hidden costs, only one monthly debit. The only thing u need is your ID, Mobile and credit card, no red tape and instantaneous. In the moment of the purchase, one first debit will be realised, then you will be debited of the amount devined over the monthly period you have chosen. You can modify the payment plan, and pay the totality of the amount whenever you want to. You will be informed at any moment through mail or SMS.
Receive first pay after
Benefit from a 7 days period from the date of your purchase . SeQura will send you a mail when your order is confirmed and will give you all the information, including the limit date to proceed with your payment.
You can pay by transfer, if you selected this payment method. You will then be given a 12h payment window after your order is confirmed.
Once we have confirmed your order you will receive a confirmation mail tp the mail you have given us, including your order number and a summary of your pruchases.
Unfortunatly no, you will have to make a second order but if you wish for us to ship it all together, please contact us at [email protected] we will be pleased to do it for you.
If the order has not been shipped yet, you can write a mail at [email protected] or via our live chat during the working hours. We will proceed to make the changes. You must consider that once the change made, the previous bill will not be valid. If you want a new bill to be emitted, you must ask for it when asking about the modification.
In general if you order before midday, your order can be processed the very same day. If you realise it in the end of the day your order will be processed the very next day. In the case of friday, your orders will be processed on monday if they are done in the second part of the day.,We will always make the best we can to insure thay get to you as soon as possible. Your order will be delivered on the date indicated in the confimation mail. If no date is indicated then it will be shipped within a reasonable time after the reception of the mail.
MADE TO ORDER means that the product is not manufactured. It is made exclusively for you once you have placed your order.
You have up to one hour to cancel the order. Once the order is processed you will not be able to cancel it.
The processing time is between 7 working days and three months depending on the atelier or workshop and the complexity of the model to be manufactured. This processing time is specified in the product data sheets. If you have any questions regarding these, please contact us.
CAN I RETURN A PRODUCT MADE TO ORDER? The manufacture of these products is made for the customer, so it is a non-returnable and non-refundable product.
CAN I MAKE ALTERATIONS TO A MADE TO ORDER PRODUCT? Many of our made-to-order or made-to-measure products can be altered: size, add or remove neckline, add or remove tails, add or remove sleeves... Please contact us so that we can advise you.
A CUSTOM-MADE product is a product that does not use a pattern to be made. We make it with the measurements provided by the customer. This product has a longer processing time than a product made to order, due to the fact that the manufacturing time is longer as it does not use a pattern.
A product MADE-TO-ORDER, is a product that is manufactured for the customer, we do not have it in stock, it can be manufactured in one of the standard sizes that we offer or also made to measure.
In both cases they are products that do not accept returns as they are manufactured for the customer.
PROBLEMS WITH THE ORDER
Each brand has their own cut. If you doubt about a size or a fit please contact us at [email protected] and we will contact you as soon as possible.
Unfortunately, our website didn't show the lack of stock at the moment of the purchase, . For the moment this hasn't happed , for we have an excquisite control of our stocks, however if this were to happen , please contact us at [email protected].
If an article doesn't have the size and color, you want please contact us at [email protected] we will try to find it.
You can only purchase online what is available in stock, however we actualize our stocks on a regular basis, so we recommand you check again within the next two days.
If you wish to cancel before the shipment is sent, please contact us as soon as possible. If the products have been sent, you must send back the articles to our stocks, within the delays specified in our return policy.
It depends on your location. We send for free your order in Spain and in the peninsula. If you are not within this zone you will find information about the shipping costs to all zones at the end of the payment process. If you are away from Spain and you want to buy through our platform please contact us and we will make all the efforts to make it possible.
For the peninsula, between 1 and 5 days from the reception of the confirmation mail. Depending on where you live or where you had the order shipped.. If you live in the canary isles or the baleares, you order will arrive between 5 and 12 days after reception of the confirmation mail.
We offer 24/48H shipping through Spain and the peninsula, but it comes at a price. We also offer express shipping within 2 or 3 days, in order to acces thoses shipment modalities you will need to make your order before 14h00
This service is only available for brands that have stocks in Spain, please before answering, consult chat or mail.
Sí, ofrecemos esta alternativa cuando estás introduciendo la dirección de envío de tu vestido de invitada o tu outfit formal.
Since we use a shipping company, we can't offer this option.
Sadly we don't have knowledge, nore control over the taxes and extras fees that foreign countries apply. In this case you would have to cover all the extras costs demanded by the country you want to send the order to.
If you forgot your password, you will have to follow these steps: Click on "I forgot my password" you will then be asked for an e mail adress to which we will send a mail containing the recovery procedure.
You can send us a mail at [email protected] or do it directly through our website.Our newsletter offers information on new produts, exclusive offers, showrooms and much more.
Simply introduce it in the corresponding space at the moment of checking out. The amount will be discounted from the full price of your order.
Each of our products have a detailed file filled with information on the materials, the style,sizes, origin and quality of textiles. If you would like specification on a precise product or detail, please contact us at [email protected] or through our chat on our webpage.
Sadly we do not offer, this service for the moment.