FREQUENTLY ASKED QUESTIONS

ORDER ON INVITADISIMA

How to order?

It's as easy as it gets. Just choose the article you like on our website and add it to your cart. If you don't have and INVITADISIMA account, don't worry you will be able to create one before finalizing your purchase or end it as guest without registering. Once you have filled in all the payments details as well as the delivery adress, your order will be finalized.Once the order has been properly registered you will receive a mail of confirmation. 

Can i order over the phone?

Unfortunatly for the moment we don't offer this service, but if you have doubts about the proceedings or the the size and colors of the products, please feel free to contact us at  contacto@invitadisima.com and we will try to contact you back as soon as possible.

Payments method

Credit & Debit card or paypal

Aceptamos pagos a través de tarjetas de débito o crédito y a través de PayPal.

Payment in several instances

Throush the payment platform SeQura you can fragment your payment through 3, 6, 12 months. Without interests and , TIN0% or hidden costs, only one monthly debit. The only thing u need is your ID, Mobile and credit card, no red tape and instantaneous. In the moment of the purchase, one first debit will be realised, then you will be debited of the amount devined over the monthly period you have chosen. You can modify the payment plan, and pay the totality of the amount whenever you want to. You will be informed at any moment through mail or SMS.

Receive first pay after

Benefit from a 7 days period from the date of your purchase . SeQura will send you a mail when your order is confirmed and will give you all the information, including the  limit date to proceed with your payment.  

Bank Transfer

You can pay by transfer, if you selected this payment method. You will then be given a 12h payment window after your order is confirmed.

¿Will i receive a confirmation about my order?

Once we have confirmed your order you will receive a confirmation mail tp the mail you have given us, including your order number and a summary of your pruchases.

¿Can i add a product to my order once it is done?

Unfortunatly no, you will have to make a second order but if you wish for us to ship it all together, please contact us at contacto@invitadisima.com we will be pleased to do it for you.

¿Can i change the size and color of the products, once i made the order? 

If the order has not been shipped yet, you can write a mail at contacto@invitadisima.com or via our live chat during the working hours. We will proceed to make the changes.  You must consider that once the change made, the previous bill will not be valid. If you want a new bill to be emitted, you must ask for it when asking about the modification.

¿How long does it take for my order to be processed? 

In general if you order before midday, your order can be processed the very same day. If you realise it in the end of the day your order will be processed the very next day. In the case of friday, your orders will be processed on monday if they are done in the second part of the day.,We will always make the best we can to insure thay get to you as soon as possible. Your order will be delivered on the date indicated in the confimation mail. If no date is indicated then it will be shipped within a reasonable time after the reception of the mail.

PROBLEMS WITH THE ORDER

How do i know what my size is?

Each brand has their own cut. If you doubt about a size or a fit please contact us at contacto@invitadisima.com and we will contact you as soon as possible.

You confirmed my order but i received a mail saying that some articles are no longer in stock, what should i do?

Unfortunately, our website didn't show the lack of stock at the moment of the purchase, . For the moment this hasn't happed , for we have an excquisite control of our stocks, however  if this were to happen , please contact us at contacto@invitadisima.com.

I can't find the article i was looking for , can you help me?

If an article doesn't have the size and color, you want please contact us at contacto@invitadisima.com we will try to find it.

Can i purchase some articles that are not in stock?

You can only purchase online what is available in stock, however we actualize our stocks on a regular basis, so we recommand you check again within the next two days.

How can i cancel my order?

If you wish to cancel before the shipment is sent, please contact us as soon as possible. If the products have been sent, you must send back the articles to our stocks, within the delays specified in our return policy.

SHIPMENTS

How much does the shipping cost?

It depends on your location. We send for free your order in Spain and in the peninsula. If you are not within this zone you will find information about the shipping costs to all zones at the end of the payment process. If you are away from Spain and you want to buy through our platform please contact us and we will make all the efforts to make it possible.

How long will it take for my order to arrive?

For the peninsula, between 1 and 5 days from the reception of the confirmation mail. Depending on where you live or where you had the order shipped.. If you live in the canary isles or the baleares, you order will arrive between 5 and 12 days after reception of the confirmation mail.

Do you offer 24H deleveries?

We offer 24/48H shipping through Spain and the peninsula, but it comes at a price. We also offer express shipping within 2 or 3 days, in order to acces thoses shipment modalities you will need to make your order before 14h00

This service is only available for brands that have stocks in Spain, please before answering, consult chat or mail.

Podéis enviar el paquete a una dirección diferente a la de la factura? 

Sí, ofrecemos esta alternativa cuando estás introduciendo la dirección de envío de tu vestido de invitada o tu outfit formal.  

Do you ship to mail boxes?

Since we use a shipping company, we can't offer this option.

Do I have to pay extra costs if the shipment is out of the E.U.?

Sadly we don't have knowledge, nore control over the taxes and extras fees that foreign countries apply. In this case you would have to cover all the extras costs demanded by the country you want to send the order to.

TECHNICAL SUPPORT

I forgot my password, how do i get it back?

If you forgot your password, you will have to follow these steps: Click on "I forgot my password" you will then be asked for an e mail adress to which we will send a mail containing the recovery procedure.

How can i subscribe to INVITADISIMA?

You can send us a mail at contacto@invitadisima.com or do it directly through our website.Our newsletter offers information on new produts, exclusive offers, showrooms and much more. 

 

OTHERS

How can i use a promotional code?

Simply introduce it in the corresponding space at the moment of checking out. The amount will be discounted from the full price of your order.

How can i inform myself on the fabrics the patron or the cut?

Each of our products have a detailed file filled with information on the materials, the style,sizes, origin and quality of textiles. If you would like specification on a  precise product  or detail, please contact us at contacto@invitadisima.com or through our chat on our webpage.

Do you offer student discount?

Sadly we do not offer, this service for the moment.

How can i contact INVITADISIMA?