In Invitadisima.com, we strive to provide our customers with an exceptional shopping experience and the utmost satisfaction with each of their orders. We believe in transparency and integrity in all our transactions, including returns. Therefore, we present our Returns Policy below, which is governed by the Right of Withdrawal Law.
- What is the maximum period for exchanges and returns?
According to the Right of Withdrawal Law, you have the right to withdraw from your purchase within a period of 14 natural days from the receipt of your order, without the need to provide a justification. This means that if you are not completely satisfied with your purchase, you can return it at no additional cost.
If you are contracting as a consumer and user, you have the right to withdraw from this contract in whole or in part within a period of 14 natural days from the receipt of the package without the need for justification.
Invitadisima.com reserves the right to reject returns reported or sent outside the legal period stipulated or that are not in the same condition in which they were sent (stains, odors - including tobacco odors -, signs of use, damage, or alterations).
2. Conditions for Exercising the Right of Withdrawal
To exercise your right of withdrawal, you must meet the following conditions:
- All items must be returned new, unused, unwashed, without stains, or odors - including tobacco odor - and without signs of use. They must be returned in the same condition in which they were sent and received, otherwise, they will be returned to the customer. This includes product tags and the invoice with which the product was shipped.
- You must return the complete product, including all accessories and items that accompanied it in its original shipment.
- The return request must be made within 14 natural days from the receipt of your order.
- Changes and returns of custom-made, made-to-order, or altered garments are not accepted.
- We will be authorized to pass on the corresponding costs if we can manage the return of the package to your address using our usual shipping methods.
- Online orders cannot be returned in physical stores. This return policy applies exclusively to orders placed online on our website.
- The deadline for sending the return is 2 business days after the right of withdrawal has been notified (from the date the label is received). If the return is not made within this period, the return may not be accepted according to the terms and conditions of the applicable contract or return policy. It is important to meet this deadline to ensure the right to return is preserved.
2.1. Out of Deadline or Poor Conditions:
If we receive an item outside the stipulated legal period, in poor condition, incomplete, with incorrect content (for example, items that do not belong to our brand/company), or that does not meet the conditions for withdrawal (with signs of use, odors, stains of any kind, and in the absence of any element belonging to the item such as linings, belts, ornaments, or the components of its packaging such as seals, covers, garment bags, and original labels attached to the garment as they were sent), you will not be entitled to a refund of the corresponding amounts.
We will contact you, and if 60 days have passed since we made the item available to you and it has not been collected or you refuse to receive it, we will consider it abandoned.
3. How to make a return?
You have two options for making a return:
With INVITADISIMA (service through our service providers):
It's very simple, in just two steps, you can make the return using the following form:
You can also access the returns system by copying and pasting the following address into your browser: https://returns.byrever.com/invitadisima
Then, in the form itself, you only need to indicate the reason for the exchange or return and whether you want us to pick it up from your address or if you want to make the return yourself at a "pickup point."
4. How does the process work?
To successfully request a return, you must access the return form, which will redirect you to a portal.
- In the portal, include your order number and the email address used for the purchase.
- Click on each item you want to return and its corresponding return method.
- Select your preferred logistics method and complete the process.
- Once the process is complete, you will receive a label to return the product. You should attach it to the package and follow the instructions provided in the email containing the label.
For any inquiries about your return or its status, please call us at +34 919 49 93 80 or email us at [email protected]. Include the order code - a sequence of uppercase letters - that appears in the order confirmation email you received when you made the purchase (e.g., XXXXXXXXX) and your email address (the one you used for the purchase).
5. When will I receive my label?
If you have already processed the return and cannot find the label:
Please check your inbox for an email from the following address: [email protected]. It may have ended up in your spam folder, so please check there as well.
If you live outside the European Union and have not received the label 48 hours after requesting the process, it is because we are still gathering the necessary documents for customs clearance. Please allow us a little more time, and we will send it to you as soon as possible.
If you wish to use the INVITADISIMA return system, including insurance for your return, we will deduct the following amounts:
- Shipments from Spain (mainland): 7.50 euros.
- Shipments from the Canary Islands, Balearic Islands, Ceuta, and Melilla: 17.50 euros.
- Shipments from Europe: 17.50 euros.
- International shipments (outside the EU): 22.50 euros.
This will be the shipping cost that you must bear for each return box you need to send us, except in the case of a return due to defects or errors in the product. In that case, INVITADISIMA will cover all related expenses, and you should contact [email protected] to handle this specific order.
If the customer receives multiple products from different brands and wants to proceed with different returns, each item must be packaged individually and in the same condition in which it was received. You must also attach the corresponding label that will be sent to you via email.
If the customer chooses to consolidate the return of two or more different items in a single package, a separate charge will apply for each return, regardless of whether they are grouped in the same shipment. This could affect the 2-business-day period to send the item and may cancel your return. You will need to start the withdrawal process again, taking into account the legal deadline from the day you received the package.
Rever is an external service independent of Invitadisima, and since this contract constitutes a relationship with an external service provider, Invitadisima assumes no responsibility for the loss of the package, damages, and delays in receiving the package, and disclaims any liability in this regard.
On your own:
If you wish to make a return on your own, we offer this option, but please note that you must follow these steps and assume all costs associated with the return to our facilities:
Contact us: Send an email to [email protected] indicating your intention to make a return on your own. In the email, include the following information:
- Your full name.
- Order number - sequence of uppercase letters.
- Details of the products you wish to return with reasons for the return.
- Return process: Once you have contacted us, we will provide you with detailed instructions on how to proceed with the return. This will include information about the shipping address and any specific requirements for packaging.
- Packaging of the items to be returned and shipping: Package the items you wish to return securely and following our instructions. Make sure to include all necessary documentation, such as the return slip.
- Shipping costs: Please remember that by choosing this option, you will be responsible for all costs associated with the return to our facilities, including shipping costs and any additional fees that may be imposed by the courier service or customs fees if shipping outside the European Union.
- Tracking the shipment: We recommend tracking the shipment to ensure it arrives safely at our facilities. INVITADISIMA is not responsible for packages that do not reach our facilities.
Once we receive the returned products and verify their condition, we will proceed with the return processing according to our return policy. If you have any questions or need more information about this process, please do not hesitate to contact us by email or through our customer service.
Important: We offer all our customers the possibility to process and manage the shipment of their return orders through our web platform for their convenience. However, if there is a computer error unrelated to our company, or if you prefer, you can also send us the package on your own using the method of return you find most convenient within the current legal deadline (in this case, if the return method is chosen by the customer, there will be no refund of any return shipping costs on our part, and the customer will be responsible for the item until it is delivered to our facilities). Please note that, having delivered the order, if you exercise the legal or contractual right of withdrawal and you organize the transport yourself, without us having offered this service, we cannot assume the risk of the return package for reasons not attributable to INVITADISIMA or its partner brands.