Delivery

Return Policy

At Invitadisima.com, we strive to provide our customers with an exceptional shopping experience and maximum satisfaction with every order. We believe in transparency and integrity in all our transactions, including returns. Below is our Return Policy, which is governed by applicable laws, including the General Law for the Defense of Consumers and Users and other complementary laws.

1. Right of Withdrawal By applicable legislation, you have the right to withdraw from your purchase within 14 calendar days from the receipt of your order, without needing to justify your decision. You may withdraw partially or fully from your purchase within this period.
2. To exercise your right of withdrawal, you must comply with the following conditions:
   • Product Condition: All items must be returned in their original condition, i.e., new, unused, without stains, odors (including tobacco, perfume, or sweat odors among others), and without signs of having been washed or handled. Products must be in the same condition as when they were sent, including tags, original packaging—or in its absence, packaging that ensures safe shipping—and any accessories or documentation provided with the order: order sheets, invoices, etc.
   • Return Period: The return request must be made within 14 calendar days from the receipt of the order. Once the withdrawal has been notified, the customer must send the products within a maximum of 2 working days from the receipt of the return label. If this deadline is not met, Invitadisima.com reserves the right to reject the return.
   • Exclusions: Returns are not accepted for custom-made garments, personalized items, altered or modified items, or personal use items such as earrings or other accessories if their packaging has been opened or tampered with.
3. Rejection of Late Returns or Returns in Poor Conditions Invitadisima.com reserves the right to reject returns that are communicated or sent outside the legal deadline or that do not meet the conditions mentioned above. This includes items that arrive in poor condition, incomplete, with incorrect content (e.g., items not belonging to our brand/company), or that show signs of use, stains, odors, or the absence of any original elements such as tags, linings, belts, embellishments, seals, covers, or garment bags.
4. If an item is rejected for any of these reasons, we will contact you. If the item is not collected within 60 days of our notification, it will be considered abandoned, and we will not be responsible for it.
5. Return Process You have two options for making a return:
6. 3.1. Return via Invitadisima.com Invitadisima.com offers a simple return service through our service provider, Dawa. To use this service:
   • Access the dawa panel from this link: https://customer.dawa.io/invitadisima
   • Complete the return form on our website or access the returns system.
   • Once the request has been processed, you will receive a return label that you must affix to the package before shipping.
   • Return costs will vary depending on the location:
     • Spain (Peninsula): 7.50 euros
     • Canary Islands, Balearic Islands, Ceuta, and Melilla: 17.50 euros
     • Europe: 17.50 euros
     • International (outside the EU): 22.50 euros
7. These costs will be deducted from the refund amount unless the return is due to a defect or error in the product, in which case Invitadisima.com will cover all costs.
8. 3.2. Return on Your Own If you prefer to manage the return on your own, follow these steps:
   • Send an email to [email protected] indicating your intention to return the product, including your full name, order number, and details of the items to be returned.
   • Pack the product securely, including all necessary documentation, and send it to the provided address.
   • All costs associated with the return shipment, including possible customs fees if the shipment is outside the European Union, will be your responsibility.
9. Important: Invitadisima.com is not responsible for packages lost or damaged during self-managed shipping. It is recommended to use a tracked shipping method.
10. Refund Periods Once the returned products have been received and verified, Invitadisima.com will process the corresponding refund within a maximum of 14 calendar days from the receipt of the return. The refund will be made using the same payment method used for the original purchase.
11. Disclaimer Invitadisima.com is not responsible for the loss, damage, or delay of return packages when the shipping service has not been provided directly by us. If you organize the return package shipment, you will assume the risk until the package reaches our facilities.

Refund Policy  

Do you issue refunds?

Yes, we offer refunds within a maximum period of 14 calendar days from the receipt of the return, in compliance with the General Law for the Defense of Consumers and Users (Law 3/2014). The refund will be made using the same payment method used for the original purchase. However, only the amount corresponding to the products will be refunded, not the shipping or return costs if they have been applied. If we reject your return because the products do not meet our conditions (e.g., because they are not in perfect condition or because the request was made outside the deadline), you will receive an email detailing the reasons for the rejection.

Please note: This refund and return policy applies only to orders made through our online store. Purchases made in physical stores are subject to the specific guidelines of the point of sale, which are duly indicated at the establishment.

How long do I have to request an exchange or return?

According to the General Law for the Defense of Consumers and Users, you have 14 calendar days from the day you receive your order to request an exchange or return. If you do not make the request within this period, the return will be rejected, and you will need to pay the shipping costs for the product to be returned to you, or arrange for its collection through your transport company, with prior authorization from us. For your return to be approved, we will verify that the product(s) are in perfect condition, unused, with no signs of use, no odors, unwashed, and with intact tags.

Which products cannot be returned?

We do not accept returns of products made to order, tailored, or personalized. These products are exclusively manufactured for the customer once the order has been placed. At INVITADISIMA, we are committed to sustainable fashion (slow fashion), which promotes responsible use of resources, avoiding the unnecessary production of garments that may not be consumed.

Return Policy for Made-to-Order or Tailored Products

At INVITADISIMA, we work with several brands that manufacture their products exclusively to order and/or tailored for each customer. According to Article 103 of the General Law for the Defense of Consumers and Users (Law 3/2014), returns are not accepted for products that have been made according to the consumer's specifications or are clearly personalized. This policy applies to products from the following brands:

AVICTOR, AFG Brand, &LEO, DIVAIN, EB Fashion Group, Eme Jewels, Jett Guest, KS, Mukha, PF Luxe, SV Luxury, Christian Koehlert, HOKU (indicating made-to-order product), Muses of Brides, Nuribel (indicating made-to-order product), Nuribel Couture (indicating made-to-order product), Sposa Couture, Lauren Lynn London (indicating made-to-order product), Vinti Vintae, F&F, L&B, PF Luxe Bridal, Cala By Lilian, Greek Couture, Nesta Couture, JVN, KZL, Monísima de la Muerte. The manufacturing time for these products can vary between two and four months, plus shipping times.

When will I receive my refund?

The refund will be processed within a maximum of 14 calendar days from the receipt of the returned products. Once you have completed and submitted the return form, we will start processing the refund using the same payment method used for the purchase. You can choose to have the package collected at the address you provide or send it yourself using the courier service of your choice.

Modification of these Terms and Conditions:

We reserve the right to modify these Terms and Conditions at any time. The changes will not have a retroactive effect. If you do not agree with the changes made, we recommend that you do not use our website.